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Parts Manager

Do you have what it takes to join one of Canada’s Best Managed Companies?

Are you an experienced Parts Manager looking to take the next step in your career in a new environment? Can you motivate and mentor a team to produce their best work and provide the best customer experience? If these sound-like qualities you possess, we want to hear from You!

About the Role

Reporting to the Fixed Operations Manager, the Parts Manager is responsible for overseeing the operations management within the Parts Department to maximize profitability, and customer satisfaction.

Schedule: Full-Time

Salary: Salary commensurate with experience

Primary Duties and Responsibilities:

  • Create sales goals and objectives for the department, which includes a marketing plan to promote new and repeat business
  • Provide training and real-time coaching to Parts Advisors and Parts support staff on administering policies, procedures and sales strategies
  • Ensure Parts Advisors are kept up to date on manufacturer campaigns, bulletins and outstanding recalls
  • Ensure Parts Advisors maintain their manufacturer training guidelines
  • Organize routine departmental meetings to increase training and development in an effort to grow the department
  • Remain abreast on departmental sales metrics and provide communication, training and development to attain target metrics
  • Keep up to date on manufacturer warranty and policy procedures while serving as a liaison with factory representatives
  • Maintain and control parts inventory and perform periodic parts inventory audits
  • Perform annual inventory count.
  • Perform parts returns of aged inventory
  • Maintain the highest Customer Service Index rating from customers by handling all customer discrepancies immediately and according to dealership policy
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
  • Prepare detailed and accurate estimates on the cost of parts
  • Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
  • Demonstrate behaviors consistent with Trotman Auto Group’s Core Values in all interactions with clients, colleagues and vendors


  • Minimum of 5 years of recent experience as a Parts Manager role for an OEM Auto Dealership
  • Experience as a Parts Manager within a Domestic manufacturer preferred
  • Strong leadership characteristics, with a strong emphasis on the ability to motivate and inspire teams
  • Strong organizational skills with the ability to multitask
  • Strong communication skills
  • Ability to effectively respond to and meet the needs of a diverse client base
  • Ability to work efficiently and effectively under pressure with simultaneous deadlines

About Us

Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group also known as “TAG”, is an industry-leading, diversified dealer group representing 12 major OEM brands through 11 dealerships located across British Columbia. We have been recognized as one of Canada’s Best Managed Companies 4 years in a row! We have also been awarded the Canadian Automotive Industry Laureate Award for Business Innovation.

We are in the business of people and we constantly invest in our team’s development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.

Careers with Trotman Auto Group provide:

  • In-house training from our exclusive TAG University and TAG Leadership Academy
  • Among the best pay in the automotive industry
  • Great benefits for full-time employees
  • Advancement within TAG
  • Close-knit team and exciting environment

Are You Our Missing Piece? Apply Now!

Mainland Ford is proudly an equal opportunity employer and welcomes all applications. Please note that only successful candidates will be contacted for an interview.

Mainland Ford
Employment Type
Full Time