Do you have what it takes to join one of Canada's Best Managed Companies?
Sunshine Coast GM is currently seeking a customer focused Director of First Impressions (DOFI) to join their team. If you possess previous reception experience, have excellent customer service skills, work well in a team, and have a positive attitude, we would like to hear from you!
About the Role
The Director of First Impressions (DOFI)is responsible for handling general front office reception and administration duties. The DOFIgreets all guests in a professional and friendly manner, answers phone calls on a multi-line switchboard and directs them to the appropriate departments, handles all customer inquiries, sorts and distributes mail, and places supply orders.
Schedule: Part -Time; 3 days per week with extra vacation coverage days (must be available between Monday to Saturday)
Wage: $18.00 per hour
Primary Duties and Responsibilities:
Efficiently help customers (internal and external) with the highest
level of service
Communicate customer feedback and concerns to all appropriate
Answer and direct all incoming telephone lines on a multi-line
Service all client inquiries promptly
Manage new and used vehicle stock in process
Takes payments for services and product
Remains abreast on all
product knowledge, finance options, promotions, value-add
products/services, servicing plans, and industry trends
Effectively maintain communication with weekend receptionists on
Perform basic bookkeeping, filing, and clerical duties
Submit weekly stationery and business card orders as necessary
Prepare correspondence and documents as necessary
Organize catering and assist in dealer related functions, private sales,
employee engagement events
Manage petty cash and receipts, balance, and log into spreadsheet
Minimum of 2 years of previous Reception experience in a fast-paced
Previous automotive experience is an asset but is not required
Must have previous experience managing a multi-line switchboard and
must be able to multitask
Computer Skills - MS Office applications, Outlook, Excel is
Excellent customer service skills with the desire to exceed
Excellent interpersonal and relationship-building skills
Excellent communication skills both verbal and written
About Us :
Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group also known as “TAG”, is an industry-leading, diversified dealer group representing 13 major OEM brands through 11 dealerships located across British Columbia. We have been awarded theCanadian Automotive Industry Laureate Award for Business Innovationand have also been recognized as one ofCanada’s Best Managed Companies since 2017. Having successfully retained our status as a Gold Standard Winner in 2023, the Best Managed program award winners demonstrate leadership in the areas of strategy, culture, innovation, governance and financial performance.
We are in the business of people and we constantly invest in our team’s development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.
Careers with Trotman Auto Group provide:
In-house training from our exclusive TAG University and TAG Leadership Academy
Among the best pay in the automotive industry
Advancement within TAG
Close-knit team and exciting environment
Are You Our Missing Piece? Apply Now!
Sunshine Coast GM is proudly an equal opportunity employer and welcomes all applications. Please note that only successful candidates will be contacted for an interview.