Junior Service Advisor

Do you have what it takes to join one of Canada’s Best Managed Companies?

Genesis Langley has an opening for a Junior Service Advisor to join their growing team. If you have a proven track record of success as a Service Advisor and are looking for a fun, positive team environment, we want to hear from you!

About the Role:

Junior Service Advisor is responsible for the customer experience resulting in customer satisfaction as well as customer retention. To achieve this, they must have some service knowledge and how they benefit the customer’s lifestyle and automotive maintenance needs.

Schedule: Full-Time; Monday to Friday 

Compensation: $21-$23/hour (depending on experience) 

Benefits:

  • Extended Health Care
  • Dental
  • RRSP
  • Employee Assistance Program
  • Paid time off, etc.

Primary Duties and Responsibilities:

  • Provide the highest level of customer service to all Service clients. Greet customers and understand their needs and concerns or service requests, and record the details accurately.
  • Coordinate with technicians and Service Manager and recommend repairs and maintenance based on the discussions. Verify warranty and service contract coverage by examining records and explain any provisions and exclusions to customers
  • Prepare service work orders, enter repair orders into service database system and monitor progress
  • Practice a consistent and thorough follow up process to ensure customers are kept up to date on vehicle condition and status. Conduct after service follow up calls with the customers to ensure their satisfaction, address any concerns or issues, and provide advice and tips for maintaining their vehicle in good condition.
  • Arrange pick/drop off of guest vehicles when needed
  • Co-ordinate courtesy vehicles
  • Manage pre-owned vehicle reconditioning
  • Communicate customer feedback and concerns to all appropriate parties and supervisors and ensure all notes are documented in customer file

Qualifications:

  • Minimum 1 years of recent experience as a Junior Service Advisor
  • OEM Brand Dealer experience is preferred 
  • Superior customer service skills with the desire to exceed expectations
  • Outstanding attention to detail and organizational skills
  • Valid Class 5 driver’s license with a clean driver’s abstract
  • Strong communication skills

About Us :

Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group also known as “TAG”, is an industry-leading, diversified dealer group representing 14 major OEM brands through 12 dealerships located across British Columbia. We have been awarded the Canadian Automotive Industry Laureate Award for Business Innovation and have also been recognized as one of Canada’s Best Managed Companies since 2017. Having successfully retained our status as a Gold Standard Winner in 2023, the Best Managed program award winners demonstrate leadership in the areas of strategy, culture, innovation, governance and financial performance.

We are in the business of people and we constantly invest in our team’s development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.

Careers with Trotman Auto Group provide:

  • In-house training from our exclusive TAG University and TAG Leadership Academy
  • Among the best pay in the automotive industry
  • Advancement within TAG
  • Close-knit team and exciting environment

Are You Our Missing Piece? Apply Now! 

Genesis Langley is proudly an equal opportunity employer and welcomes all applications. Please note that only successful candidates will be contacted for an interview.


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Genesis Langley
Department
SERVICE
Employment Type
Full Time
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