Do you have what it takes to join one of Canada’s Best Managed Companies?

Trotman Auto Group is currently seeking an experienced Automotive Service Advisor to join the team for their Langley location. If you have a proven track record of success as a Automotive Service Advisor and are looking for a fun, positive team environment, we want to hear from you!

About the Role

The Service Advisor provides excellent customer service to all Service clients by initiating automotive services and repairs by ascertaining performance problems. The Service Advisor verifies warranty and service contract coverage, develops estimates of work required, and writes repair orders and maintains records.

Schedule: Full-time 4 days per week/ 7:30 AM - 5:30 PM

Compensation: $60,000 - $100,000 per year    

What We Offer:

• Internal Growth and Skill development programs
• Employee Assistance Program
• RRSP
• Dental
• Extended Health Care

Who You Are:

• 5 years' dealership experience is a must
• PBS experience preferred
• Strong work ethic
• Outstanding attention to detail and organizational skills
• Superior customer service skills with the desire to exceed expectations
• Excellent interpersonal and relationship-building skills
• Excel at task completion

What Your Day Will Look Like:

• Provide the highest level of customer service to all Service clients
• Recommend repairs and maintenance by listening to customer description of problems
• Examine service history for each customer to determine recommended maintenance and repair
• Perform multi-point inspections on all customer vehicles upon service write up process
• Compile quotes for recommended repairs and/or maintenance by utilizing MPI Software
• Verify warranty and service contract coverage by examining records and explain any provisions and exclusions to customers
• Practice a consistent and thorough follow up process to ensure customers are kept up to date on vehicle condition and status
• Prepare clear and concise repair orders and obtain approval signatures
• Enter repair orders into service database system and monitor progress
• Communicate effectively with Service Technicians to ensure all information is retrieved, documented and communicated with clients on vehicle conditions     

About Us:

Trotman Auto Group is an industry-leading, diversified dealer group representing fourteen major OEM brands through twelve dealerships located across British Columbia. We have been recognized as one of Canada’s Best Managed Companies for overall business performance, innovation, and sustained growth. Our vibrant culture is the fabric of our world-class team of automotive professionals.

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