Warranty Administrator
Do you have what it takes to join one of Canada’s Best Managed Companies?
Abbotsford Chrysler, a part of Trotman Auto Group, is seeking a customer service oriented individual to join their team as a Warranty Administrator. If you are looking to join a fun environment and a company that supports your growth, this is the role for you!
About the Role
Reporting to the Fixed Operations Manager, the Warranty Administrator supports the Service Department in warranty compliance and processes and submits warranty claims in an efficient manner to ensure a high-level claim acceptance. The Warranty Administrator also coordinates and works effectively with other team members to resolve problems with warranty repair orders.
Schedule: Full-Time; Monday - Friday/ 8:00AM - 4:30PM
Salary: $41,000 - $52,000
What We Offer:
Extended Health Care Dental RRSP Employee Assistance Program Paid time off, etc. Employee Discounts Weekly Incentives Real-time Comprehensive Training NADA Training Courses available for most departments Internal Professional and Career Development programs
What Your Day Will Look Like:
- Process and submit all warranty claims within the guidelines of FCA Canada
- Remain abreast on manufacturer’s or supplier’s criteria when pertaining to warranty compliance
- Help manage open work orders
- Follow up on claims to obtain prompt payment
- Analyze claims denied by the manufacturer and, if applicable resubmit as soon as possible or obtain authorization
- Keep up-to-date on manufacturer’s recalls and bulletins
- Reconcile warranty accounts and schedules as directed on a weekly/monthly basis
- Assist and support Team Members regarding warranty compliance and process as necessary
- Maintain a high level of discretion and confidentiality
- Data entry as directed
Who You Are:
- Trade certificate in a related field is preferred
- 2-5 years of work experience in the automotive industry
- A proven track record of customer service
- Excellent interpersonal and relationship-building skills
- Numbers oriented, with good attention to detail
- Excellent customer service skills with the desire to exceed expectations
- Computer skills with proficiency in Microsoft Office
- Valid Class 5 or 7 BC driver’s license with a clean driver’s abstract
About Us:
Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group also known as “TAG”, is an industry-leading, diversified dealer group representing 13 major OEM brands through 11 dealerships located across British Columbia. We have been awarded the Canadian Automotive Industry Laureate Award for Business Innovation and have also been recognized as one of Canada’s Best Managed Companies since 2017. Having successfully retained our status as a Gold Standard Winner in 2023, the Best Managed program award winners demonstrate leadership in the areas of strategy, culture, innovation, governance and financial performance.
We are in the business of people and we constantly invest in our team’s development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.
Careers with Trotman Auto Group provide:
- In-house training from our exclusive TAG University and TAG Leadership Academy
- Among the best pay in the automotive industry
- Great benefits for full-time employees
- Advancement within TAG
- Close-knit team and exciting environment
Are You Our Missing Piece? Apply Now!
Trotman Auto Group is proudly an equal opportunity employer and welcomes all applications. Please note that only successful candidates will be contacted for an interview.
