An exciting opportunity to join one of Canada’s Best Managed Companies

Comox Valley Dodge has an opening for an experienced Service Advisor to join our team. If you are looking for a fun, positive team environment, we want to hear from you.

About the Role

The Service Advisor provides excellent customer service to all Service clients by initiating automotive services and repairs by ascertaining performance problems. The Service Advisor verifies warranty and service contract coverage, develops estimates of work required, and writes repair orders and maintains records.

Schedule: Full-Time; 40 hours per week 

Wage: $60,000 - $80,000 per year 

What We Offer:

• Extended Health Care
• Dental
• RRSP
• Employee Assistance Program
• Internal Growth and Skill development programs

Who You Are:

• Minimum 2 years of recent experience as a Service Advisor
• Dealership experience is preferred but not required
• Superior customer service skills with the desire to exceed expectations
• Outstanding attention to detail and organizational skills
• Excellent interpersonal and relationship-building skills

What Your Day Will Look Like:

• Provide the highest level of customer service to all Service clients
• Recommend repairs and maintenance by listening to customer description of problems
• Examine service history for each customer to determine recommended maintenance and repair
• Perform multi-point inspections on all customer vehicles upon service write up process
• Compile quotes for recommended repairs and/or maintenance by utilizing MPI Software
• Verify warranty and service contract coverage by examining records and explain any provisions and exclusions to customers
• Practice a consistent and thorough follow up process to ensure customers are kept up to date on vehicle condition and status
• Prepare clear and concise repair orders and obtain approval signatures
• Enter repair orders into service database system and monitor progress
• Communicate effectively with Service Technicians to ensure all information is retrieved, documented and communicated with clients on vehicle conditions

About Us:

Trotman Auto Group is an industry-leading, diversified dealer group representing fourteen major OEM brands through twelve dealerships located across British Columbia. We have been recognized as one of Canada’s Best Managed Companies for overall business performance, innovation, and sustained growth. Our vibrant culture is the fabric of our world-class team of automotive professionals.

Are You Our Missing Piece? Apply Now!

Comox Valley Dodge is proudly an equal opportunity employer and welcomes all applications. Please note that only successful candidates will be contacted for an interview.

#INDHIGH