Guest Experience Ambassador
Looking for to build a rewarding career in Courtenay with a top employer? Join Comox Valley Toyota, part of Trotman Auto Group, recognized as one of the best places to work in Courtenay!
Why Work With Us?
At Comox Valley Toyota, we’re not just selling cars – we’re delivering exceptional customer experiences and hospitality. As a Guest Experience Ambassador, you’ll create exceptional experiences for every guest who walks through our doors. This role is all about making people feel welcome, cared for, and excited about their journey with us.
What We Offer:
- A rewarding career with a top automotive group in BC recognized as one of Canada's Best Managed Companies
- Full Time Permanent Position with a Competitive Hourly Wage
- Benefits - Access a wide range of medical, dental, and mental wellness services to keep you and your family healthy.
- A supportive and innovative workplace culture
- Career Growth and Development: Access to paid training, NADA courses for various departments, and internal professional and career development opportunities.
Who We’re Looking For:
✔ Passionate about hospitality and the guest experience
✔ Exceptional communication and interpersonal skills
✔ Strong written communication skills
✔ Ability to multitask and manage showroom flow during peak periods✔ Detail-oriented with a commitment to cleanliness and presentation standards
✔ Tech-savvy with proficiency in MS Office and Outlook
✔ Previous experience in hospitality, customer service, or retail preferred
Schedule: Full-Time, Permanent
Compensation Potential: $20-$25
What a day in the life of a Guest Experience Ambassador looks like:
- Greet & Guide Guests: Ensure very guest begins their experience with clarity and positivity
- Hospitality Excellence: Maintain a premium hotel-level guest lounge with coffee, snacks, and a clean inviting atmosphere
- Showroom Standards: Keep guest-facing areas pristine and visually appealing
- Delivery Day Magic: Prepare for handover, share important ownership details, and capture memorable moments for our marketing team
- Post Delivery Care: Continue the guest relationship with thoughtful follow-up and personalized touches
Post Delivery Care: Prepare and sent handwritten thank-you cards to guests who have taken delivery
- Lead by Example: Champion hospitality standards and support a culture of exceptional guest experiences
Problem Solver: Anticipate needs, resolve minor issues, and escalate concerns promptly when necessary
Apply Now and take the next step in your career! Join one of Canada’s Best Managed Companies.
Trotman Auto Group is an equal-opportunity employer. Only selected candidates will be contacted.
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