Service Appointment Coordinator

Looking for an exciting opportunity in Langley with a luxury automotive brand and a top employer? Join Genesis Langley, part of Trotman Auto Group — recognized as one of Canada’s Best Managed Companies.

Why Work With Us?

At Genesis Langley, we deliver a refined, customer‑first ownership experience. As a Service Appointment Coordinator, you’ll be a key point of contact for our service guests, ensuring appointments are scheduled efficiently, communication is seamless, and every customer interaction reflects the premium Genesis standard.

This role is ideal for someone who is confident on the phone, highly organized, and passionate about delivering exceptional service in a fast‑paced environment.

What We Offer:

• A rewarding career with a top automotive group in BC
• Permanent, full‑time opportunity
• Competitive hourly compensation
• Comprehensive benefits — medical, dental, mental wellness support, and more
• A supportive, professional, and collaborative workplace culture
• Career Growth & Development — paid training, NADA courses, and internal advancement opportunities

Who We’re Looking For:

• Passion for customer service and delivering a high‑quality client experience
• 1+ years of experience in scheduling, reservations, call‑centre, or coordination roles
• Confident, friendly communicator with a professional phone presence
• Highly organized with strong attention to detail
• Comfortable working in a fast‑paced, customer‑focused environment
• Experience with Dealer Management Systems or CRM tools is an asset
• Valid BC Class 5 driver’s license with a clean driver’s abstract

Schedule: Full‑Time; Permanent

Compensation: $23 per hour

What Your Day Will Look Like:

• Customer Communication: Deliver professional, courteous service through inbound and outbound calls, texts, and emails
• Appointment Scheduling: Book, confirm, and manage service appointments using dealership systems
• Information Management: Accurately gather customer details, vehicle concerns, and service requirements
• Follow‑Up & Feedback: Conduct post‑service follow‑ups, document notes, and share insights with Service leadership
• Campaign Support: Assist with outbound service campaigns, recalls, and maintenance reminders in compliance with CASL guidelines
• Coordination: Work closely with the Service Advisors and management team to ensure smooth daily operations
• Customer Experience: Support a seamless, luxury service journey from first contact to follow‑up

Apply now and take the next step in your career with one of Canada’s Best Managed Companies.

Trotman Auto Group is an equal‑opportunity employer. Only selected candidates will be contacted.

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