Service Appointment Coordinator

Looking for a customer‑focused opportunity with a top automotive employer? Join Mainland Ford, part of Trotman Auto Group, recognized as one of Canada’s Best Managed Companies.

Why Work With Us?

At Mainland Ford, we are not just servicing vehicles. We are delivering exceptional customer experiences. As a Service Appointment Coordinator, you will play a key role in supporting service operations by connecting with customers, generating appointments, and ensuring a smooth and professional experience from first contact to follow‑up.

What We Offer:

• A rewarding career with a top automotive group in British Columbia
• Permanent, full‑time role with competitive hourly compensation
• Comprehensive benefits including medical, dental, and mental wellness support
• A supportive and team‑focused workplace culture
• Career growth and development through paid training, TAG University, and internal advancement opportunities

Who We’re Looking For:

• Previous experience in a customer service or business development role is preferred
• Proven ability to deliver strong customer service and build relationships
• Motivated, organized, and able to manage multiple priorities in a fast‑paced environment
• Strong communication and interpersonal skills
• Attention to detail with the ability to document and manage customer interactions accurately
• Proficiency with MS Office and general computer systems
• Valid BC Class 5 or 7 driver’s license with a clean abstract

Schedule: Full‑Time

Compensation: $20-$25 per hour

What Your Day Will Look Like:

• Answer inbound calls and make outbound calls to schedule service appointments
• Assist customers with inquiries and provide a high level of service both over the phone and online
• Gather customer concerns, identify service needs, and communicate effectively with Service Advisors and Technicians
• Generate service appointments by following retention and business development programs
• Provide accurate estimates and communicate service details clearly to customers
• Conduct post‑service follow‑up calls to ensure customer satisfaction
• Maintain accurate customer records and document all interactions
• Support email and mail campaigns, including follow‑up with customers
• Stay up to date on manufacturer maintenance schedules, recalls, and service recommendations

Apply Now and take the next step in your career with one of Canada’s Best Managed Companies.

Mainland Ford is an equal‑opportunity employer. Only selected candidates will be contacted.

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