Automotive Warranty Administrator

Looking for a career with one of Canada's Best Managed Companies?

Abbotsford Hyundai, part of Trotman Auto Group, is seeking an experienced automotive professional to join our team as a Warranty Administrator.

This is not an entry-level administrative or data-entry position.

The Warranty Administrator plays a critical role in Service Department profitability and requires a deep understanding of dealership operations, repair order workflow, technician labour operations, OEM warranty requirements, manufacturer compliance, and revenue recovery opportunities.

We are looking for someone who understands automotive repairs, warranty labour times, technician documentation, parts usage, warranty coding, and how to maximize warranty recovery while maintaining OEM compliance and minimizing chargebacks.

What We Offer

• Competitive salary of $60,000 - $65,000 per year
• Comprehensive benefits package including extended health and dental
• Employee Assistance Program (EAP)
• RRSP program
• Paid time off
• Employee vehicle purchasing and service discounts
• Ongoing training and professional development
• Career growth opportunities within Trotman Auto Group
• A stable, respected automotive organization recognized as one of Canada's Best Managed Companies
• Compensation will be based on relevant experience and training requirements.

Candidates with direct OEM Warranty Administrator experience may qualify for compensation at the higher end of the range.

Who We're Looking For

We're seeking an experienced automotive dealership professional with a strong understanding of Service Department operations, warranty processes, and OEM compliance.

To Be Considered, Candidates Must Possess One of the Following:

•  2+ years of Warranty Administrator experience within an OEM dealership environment

OR

• 3+ years of Senior Service Advisor experience within an OEM dealership
• 3+ years of Journeyman Automotive Technician experience within an OEM dealership
• 3+ years of 3rd or 4th Year Apprentice Technician experience within an OEM dealership
• 3+ years of Shop Foreman, Dispatcher, or Tower Operator experience within an OEM dealership

Please note: Candidates without relevant dealership experience in one of the above capacities will not be considered.

Schedule: Full‑Time

Compensation: $60,000 - $65,000 per year

What Makes Someone Successful in This Role

The ideal candidate understands:

• OEM warranty policies and procedures
• Technician operations and repair order workflow
• Warranty labour operation coding
• Labour times and reimbursement opportunities
• Straight-time recovery opportunities
• Service campaigns and manufacturer recalls
• Warranty compliance and documentation requirements
• First-submission accuracy and chargeback prevention
• Warranty audits and audit recovery opportunities
• Revenue leakage identification
• Parts and labour relationships
• Vehicle systems and repair processes
•  How warranty performance impacts Service Department profitability

What Your Day Will Look Like

• Review repair orders, technician stories, and supporting documentation for warranty eligibility
• Validate labour operations, coding, parts usage, and claim accuracy
• Process and submit warranty claims in accordance with OEM requirements
• Identify missed labour operations and reimbursement opportunities
• Work closely with Technicians, Service Advisors, Parts, and Management
• Follow up on denied claims and obtain required authorizations
• Monitor claim acceptance rates, warranty receivables, and chargebacks
• Support warranty audits and recovery initiatives
• Ensure compliance with manufacturer policies and procedures
• Stay current on recalls, campaigns, technical bulletins, and warranty policy changes
• Maintain detailed and accurate warranty records
• Help maximize warranty reimbursement while protecting dealership compliance

Why This Role Matters

Warranty commonly represents a significant portion of a Service Department's labour sales. The successful candidate will do more than process paperwork. They will understand the repair, identify reimbursement opportunities, reduce chargebacks, support compliance, and contribute directly to departmental profitability.

Apply Today

If you're an experienced automotive dealership professional looking for a long-term opportunity with a respected organization, we'd love to hear from you.

Trotman Auto Group is an equal-opportunity employer. Only those selected for an interview will be contacted.

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