Appointment Coordinator

Do you have what it takes to join one of Canada’s Best Managed Companies?

Comox Valley Toyota, located in beautiful Courtenay BC, is seeking a customer service oriented individual comfortable with making inbound/outbound calls to join their team as a Full-time Service Appointment Coordinator. We offer a great benefit package, fun & energetic environment and easy hours to accommodate a work/life balance.
If you are looking to join a fun environment and a company that supports your growth, this is the role for YOU!

About the Role

Reporting to the Fixed Operations Manager, the Service Appointment Coordinator initiates automotive services and repairs by utilizing both phone and internet strategies.

Schedule: Full-Time; Monday - Friday

Wage: $19.00 per hour

Primary Duties and Responsibilities:

  • Efficiently help customers (internal and external) with the highest level of service
  • Effectively work with fellow employees to coordinate correct customer information as to accurately address any customer concerns

  • Respond to incoming customer requests via email, phone and text; verify and collect correct customer information 
  • Utilize Dealer Management Systems to complete outbound phone calls, text or emails to clients to solicit and schedule future service appointments
  • Follow up and complete service inquiries in a prompt and effective fashion
  • Responsible for ensuring the customer data base is clean, accurate and up to date
  • Conducts after service follow up with customers by either email, text or a phone call
  • Generate reports to illustrate progress and effectiveness of campaigns and follow ups
  • Communicates customer feedback and concerns to all appropriate parties and supervisors and ensure all notes are documented in customer file
  • Facilitates and follows Canadian Anti-Spam Legislation procedures
  • Assists in all mail out/email campaigns, i.e. draft mail out letters, follow up calls to campaign list
  • Remains abreast on all manufacturer maintenance schedules, updates and outstanding recalls


  • Previous experience as an Automotive Appointment Coordinator is preferred but not required
  • A proven track record of success in customer service
  • Excellent customer service skills with the desire to exceed expectations
  • Excellent interpersonal and relationship-building skills
  • Computer skills with proficiency in Microsoft Office
  • Valid Class 5 or 7 BC driver’s license with a clean driver’s abstract

About Us

Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group also known as “TAG”, is an industry-leading, diversified dealer group representing 12 major OEM brands through 11 dealerships located across British Columbia. We have been recognized as one of Canada’s Best Managed Companies 4 years in a row! We have also been awarded the Canadian Automotive Industry Laureate Award for Business Innovation.

We are in the business of people and we constantly invest in our team’s development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.

Careers with Trotman Auto Group provide:

  • In-house training from our exclusive TAG University and TAG Leadership Academy
  • Among the best pay in the automotive industry
  • Great benefits for full-time employees
  • Advancement within TAG
  • Close-knit team and exciting environment

Are You Our Missing Piece? Apply Now!

Comox Valley Toyota is proudly an equal opportunity employer and welcomes all applications. Please note that only successful candidates will be contacted for an interview.

Comox Valley Toyota
Employment Type
Full Time