Internet/Digital Sales Team Leader

Do you have what it takes to join one of Canada's Best Managed Companies?

Mainland Ford has an exciting opportunity for an Internet/Digital Sales Team Leader to join their team.

About the Role

Supported by the Sales Management Team, the Internet/Digital Sales Team Leader works directly with e-commerce leads in achieving sales departmental goals. This role will also assist in generating physical appointments for the Sales Department, whilst utilizing an online presence and increasing online and digital market share for the dealership.

Primary Duties and Responsibilities:

  • Leverages data software & sales tools to review / compare data sets within CRM & make recommendations to drive sales
  • Builds / modifies reports & dashboards for sales, marketing, & dealership operations to assist in lead generation & sales data to make data-driven decisions
  • Supports lead generation such as Email / SMS campaigns, marketing automation, & general marketing plugins for CRM
  • Builds lists, segments, & deliverables to E-Commerce sales team
  • Achieves e-commerce departmental sales goals and objectives to ensure department profitability
  • Remains abreast on available inventory to optimize customer choice and inventory turn around
  • Ensures all e-commerce sales team members display and maintains high customer satisfaction ratings
  • Responds to all incoming internet leads and maintains a service standard within the specified response time
  • Articulates vehicle selection, attributes, model options, features, purchase and finance options, and dealership policies/services on website and to internal/external customers
  • Compiles and provides bi-weekly reporting on all e-commerce department performance metrics, including closing ratios, average response times, appointments booked, monitor actual to plan and other metrics as requested by the General Manager
  • Remains abreast on all product knowledge, finance options, promotions, value-add products/services, servicing plans, and industry trends
  • Manages customer issues and escalations in a timely and efficient manner that demonstrates a world class sales and service experience
  • Performs any additional duties as outlined by management


  • Minimum of 2 year Automotive Sales experience or Internet Sales & related system experience is preferred
  • Must possess a valid VSA license
  • Valid Class 5 driver's license with a clean driver’s abstract
  • Excellent written and oral communication skills
  • Excellent customer service skills with the desire to exceed expectations
  • Tech Savvy – Proficient in Outlook, MS Office Applications, social media

About Us:

Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group also known as “TAG”, is an industry-leading, diversified dealer group representing 12 major OEM brands through 11 dealerships located across British Columbia. We have been recognized as one of Canada’s Best Managed Companies 4 years in a row! We have also been awarded the Canadian Automotive Industry Laureate Award for Business Innovation.

We are in the business of people and we constantly invest in our team’s development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.

Careers with Trotman Auto Group provide:

  • In-house training from our exclusive TAG University and TAG Leadership Academy
  • Among the best pay in the automotive industry
  • Great benefits for full-time employees
  • Advancement within TAG
  • Close-knit team and exciting environment

Are You Our Missing Piece? Apply Now!

Mainland Ford is proudly an equal opportunity employer and welcomes all applications. Please note that only successful candidates will be contacted for an interview.

Mainland Ford
Employment Type
Full Time